Helpline (951) 686-HELP
Parents and Caregivers
Parents and Caregivers

Parents

Caring for children and teens can be both rewarding and stressful, especially as they face more pressure at school, online, and in the world around them. You don’t have to be perfect or have all the answers to support their mental health. What matters most is showing up, listening, and creating a home where kids feel safe to share how they feel. Along with access to immediate care through crisis support and urgent care providers, this page offers simple guidance and trusted resources to help parents and caregivers reduce risks around mental health and substance use, now and as your child grows.

Immediate Crisis

If you or someone you care about is in emotional distress or crisis and needs immediate help, call the Helpline at 951-686-HELP anytime to speak with trained professionals confidentially and for free. They can assist you in accessing mental health services in Riverside County. The National Crisis line is also available, call or text 988 24/7. If emergency medical care is needed, call 9-1-1 or go to the emergency room of the nearest hospital.

Mental Health Urgent Care

If you are having a mental health crisis, and need counseling and nursing, or psychiatric medications, you can call or walk into a Riverside County 24/7 Mental Health Urgent Care location (locations and more info available here). Whether you are in crisis or just need someone to talk to, all services are voluntary and do not require an appointment, open 24/7, and available to all regardless of insurance or ability to  pay.

General Wellbeing & Mental Health

Parenting comes with both joy and pressure, especially today, when kids and teens face more stress, exposure, and expectations than ever before. Supporting their mental health starts with small, daily actions: how you listen, how you talk about feelings, and how you respond when they need help.

You don’t need to have all the answers, what matters most is showing that your home is a safe place for honesty, care, and learning together. When children feel safe and valued for who they are, they’re more likely to open up, reach out for help, and make healthier choices.

The resources and guidance below offer ways to strengthen family connection, reduce stigma, and teach coping skills that can protect your child’s mental wellbeing and prevent substance use, now and in the future.

Building a Supportive Home Environment

Creating a calm, affirming atmosphere at home is one of the most powerful forms of prevention.

What it looks like:

Celebrate and affirm identity.
Embrace your child’s racial, cultural, gender, sexual, and disability identities. Use their chosen names or pronouns and show pride in their heritage. Family acceptance builds self-esteem and lowers risk for depression and substance use.

Challenge stigma.
Avoid words like “crazy” or “insane.” Instead, use person-first, compassionate language and model empathy toward people experiencing mental health or substance challenges.

Talk about tough topics.
Openly discuss discrimination, privilege, and belonging. Engage with cultural traditions, storytelling, and role models that help kids find strength in their identity.

Set the tone of safety.
Let your child know that your home is a judgment-free zone and they can always come to you with questions or struggles, without fear of punishment or shame.

Communication & Trust

Building open communication doesn’t happen all at once, it happens through small, consistent acts of listening and empathy. Make check-ins a normal part of life rather than a “talk.” A quick “How are you doing, really?” can open more doors than a long lecture.

What check-ins can look like:

Respect growing independence.
Involve your child or teen in decisions about their own care or routines. This helps them develop self-trust and responsibility.

Listen and validate.
When your child shares something hard, give full attention, nod, reflect back what you hear, and validate their feelings: “That sounds really stressful, I understand why you’re upset.”

Stay calm and steady.
If your teen confides that they drank, feel anxious, or made a mistake, take a deep breath. Thank them for being honest. Reacting calmly reassures them it’s safe to tell you the truth.

Discuss substances with honesty and respect.
Explain the real risks without scare tactics. Be clear about your expectations, but focus on safety and trust rather than punishment.

Normalize talking about mental health.
Bring up feelings, stress, and mental health before there’s a crisis. Use everyday moments like car rides, dinner, and walks to talk about emotions and choices.

Coping Skills

Children learn how to handle stress by watching how the adults in their lives do it. By modeling and teaching healthy coping skills you help them build habits they can use throughout their lives.

What check-ins can look like:

1

Model healthy coping.
Let them see you manage frustration or sadness constructively: taking a walk, calling a friend, or taking a pause. Show that it’s okay to rest or ask for help.

2

Build mental health routines.
Maintain predictable sleep, meals, physical activity, and downtime. Routines make kids feel safe and help prevent anxiety.

3

Encourage emotional literacy.
Help them name what they feel (“angry,” “embarrassed,” “overwhelmed”) and express it safely through words, art, or movement.

4

Reinforce strengths.
Praise effort and problem-solving, not just results. Remind them of their past successes to build confidence.

5

Educate about risks.
Have age-appropriate conversations about substances and mental health. Explain how substances affect the brain, decision-making, and emotions in factual, nonjudgmental ways.

6

Create safety plans.
Agree on rules and emergency options like a “no-questions ride” if they’re in an unsafe situation. Prioritize safety over punishment.

7

Get professional support when needed.
Therapy, family counseling, and culturally responsive care can all help. If cost or access is an issue, explore local school counselors, county clinics, or telehealth options.

Resources:

National Mental Health Resources

  • National Parent & Youth Helpline (Parents Anonymous)
    24/7 support by phone, text, or online chat for parents, caregivers, children and youth up to age 25. Trained counselors offer emotional support, crisis intervention, and practical guidance for any family challenge or mental health concern. Call or text 1-855-427-2736 or chat via the website.
    nationalparentyouthhelpline.org 
  • SAMHSA National Helpline 1 (800-662-HELP)
    24/7 information and referral line provides free, confidential guidance on treatment options, prevention, and recovery for mental health or substance use disorders. Call 1-800-662-4357 (HELP) any time for assistance.
    samhsa.gov
  • NAMI HelpLine (National Alliance on Mental Illness)
    A free nationwide helpline offering one-on-one emotional support and connects families to local resources. Call 1-800-950-6264 or text “NAMI” to 62640 (Monday–Friday, 10 AM–10 PM ET).
    nami.org/support
  • Partnership to End Addiction – Helpline for Parents
    Free, confidential one-on-one support for parents and caregivers concerned about a child’s drug or alcohol use. Call 1-855-378-4373 (M-F, 9 AM–Midnight ET; Weekends, 12–5 PM ET). You can also text 55753 or email a specialist for a response within 24–48 hours.
    drugfree.org

Local Mental Health Resources

  • Inland SoCal Crisis Helpline (Riverside County)
    24/7 crisis and suicide prevention hotline serving Riverside County. If you or your young person are in emotional distress, you can call and speak with trained professionals who will listen and help you access local mental health services. You can also dial 2-1-1 and ask for the crisis helpline.
    inlandsocaluw.org/crisishelpline
  • CARES Line – Community Access, Referral, Evaluation & Support
    A 24/7 support line to connect Riverside County residents with behavioral health services. The Community Access, Referral, Evaluation and Support line (CARES Line) is available 24 hours Call (800) 499-3008 for screening and linkage to both Mental Health and Substance Use programs. Calls are answered by compassionate trained staff who can provide information and referral in English and Spanish.
  • Parent Support & Training Program (RUHS–Behavioral Health)
    A countywide program offering education and support to parents and caregivers of children or youth with mental health, emotional, or behavioral challenges. Call 951-358-5862 to learn more.
    ruhealth.org/parent-support-training-program 
  • NAMI Riverside County (Local Chapters)
    Several local chapters of the National Alliance on Mental Illness provide free peer-led support and education for families. NAMI Western Riverside (951-369-1913) serves the Riverside/Moreno Valley/Corona area. NAMI Temecula Valley (951-672-2089) serves the Temecula/Murrieta region. NAMI Coachella Valley (442-268-7000) serves desert cities (Palm Springs, Indio, etc.), and NAMI Mt. San Jacinto (951-765-1850) serves Hemet/San Jacinto and surrounding areas. 
  • Triple P – Positive Parenting Program (Riverside County)
    An 8-week parent education program for parents and caregivers of children age 2-12 and adolescents age 12-16. Caregivers learn a variety of parenting skills and how to promote their child’s development.

  • Strengthening Families Program (ages 6–11)
    This is a 14-week program for parents and families with children ages 6-11. The focus of the program is to help prevent teen problem behaviors and substance abuse, strengthen parenting skills, and build on family strengths. You can register by reaching out to the program provider in your Riverside County service area. 

  • Keeping Intergenerational Ties in Ethnic Families
    This is a 10-session parent education groups for Asian-American Pacific Islander parents with school-aged children and adolescents (6-17). The goal of the program is to improve the intergenerational relationship of families by increasing parents’ sense of self-efficacy and effective parenting of their children.  Additionally, the provider offers a variety of parent workshop topics that parents can attend.

    • Program Provider: Special Services for Groups
  • Celebrating Families! – Strengthening the Circle
    This program is designed for Native American families and consists of an 11-week class designed to work with every member of the family (ages 3 through adult). It integrates traditional Native American teachings to foster the development of safe, healthy, fulfilling and addiction-free individuals and families. Additional support is available to participants through time-limited Cognitive Behavioral Therapy sessions.

    • Program Provider: Riverside-San Bernardino County Indian Health, Inc.
  • Mamás y Bebés (Mothers and Babies)
    An 8-week individual or group support program that is a mood management course provided during and after pregnancy for women at risk of postpartum depression.

    • Program Provider: Riverside Community Health Foundation 
      • Mid-County region (Perris to Temecula)
      • Contact: Terri Akens
        Terri@rchf.org
    • Program Provider: Reach Out
    • Program Provider: California Health Collaborative